Help centre

Frequently asked questions

Everything you need to know about our websites, pricing, hosting and SEO. Can’t find your answer? Just ask.

Pricing & payments

Do I really pay nothing until I approve my design?

Yes. With our AI Website Design and Tradesmen Special packages, we design your mock-up for free. You only pay the one-off £299 set-up fee once you’ve approved it. If it isn’t right for you, you walk away owing nothing.

Your monthly fee covers hosting, business-class email addresses, daily backups, software licences and website updates, plus SSL and security monitoring. It keeps your website fast, safe, up to date and online.

Yes. Quick changes like new gallery photos, a change of words or updated prices are included in your monthly price. Just send the details over and we’ll update your website for you. Bigger changes that take more than 20 minutes are charged at fair, time-based rates.

  • AI Website Design: £299 set-up once approved, then £30 a month.
  • Bespoke Website Design: £299 set-up at project start, then £30 a month.
  • eCommerce: £399 set-up, then from £29 a month.
  • Tradesmen Special: £299 set-up once approved, then £25 a month.
  • Dynamic Websites: £399 set-up, then from £30 a month.
  • AI Monitored Hosting on its own: a fixed £20 a month.

See every price side by side, and how we compare with Wix, Squarespace and GoDaddy, on our pricing page.

Bespoke websites are designed and hand-built from scratch, so the work starts in earnest from day one. That’s why the set-up fee is paid at the start of the project.

No tie-in and no minimum term. Your plan runs month to month, and you can cancel anytime with 30 days’ notice. See our contract information for the details.

Our websites work similar to other providers such as Wix, Square Space and GoDaddy. They are yours but they are tied to our servers, additionally our premium websites have licenced software installed which is updated automatically, that’s what keeps the monthly price low, so just like Wix, 123Reg, the website ends when you cancel your plan with us.
Your domain name is yours, and we’ll transfer it free of charge. If you’d like a website you can take away, just contact us for a price.

AI websites

What is an AI website?

We use the latest AI design tools to create your layout, imagery and first-draft content quickly. Then our designers refine everything by hand, so you get a polished, professional website — faster and for less.

No. AI gives us a head start, but every site is shaped around your business, your brand and your customers, and checked by a real designer before you see it.

For most small businesses, AI Website Design is the fastest, lowest-risk way to get online. Choose Bespoke if you need a completely unique design, custom features or more complex functionality.

Websites & shops

Will my website work on mobile phones?

Yes. Every website we build is designed mobile-first, so it looks great and works smoothly on phones, tablets and desktops.

We build online shops with WooCommerce, one of the world’s most popular eCommerce platforms. It’s flexible, reliable and simple to manage day to day.

A dynamic website pulls its content from a database, making it perfect for businesses with listings that change often, such as car dealers, estate agents and recruitment agencies.

Tradesmen Special

Who is the Tradesmen Special for?

It’s our discounted package for one-man bands, sole traders and small teams in any local trade, from builders, plumbers and electricians to roofers, landscapers and decorators, to help them get online and found locally. Larger firms, with a team, several vans or a range of services, are better suited to our standard AI Website Design package, from £30 a month.

Full AI-monitored hosting, business-class email with 10GB storage as standard (upgradable to 100GB), localised SEO, a works gallery, an enquiry form, Google Reviews integration, WhatsApp, a free listing within the Tradesmen Association website and website updates whenever you need them — all for £25 a month after a £299 set-up fee, paid only once you’ve approved your design.

Every Tradesmen Special includes a free listing within the Tradesmen Association website, a UK-wide directory that helps homeowners find ID-checked local tradespeople. It gives local customers another way to find and trust you.

Hosting & email

What is AI monitored hosting?

High-security hosting where smart, automated systems watch your website around the clock — scanning for malware, filtering malicious traffic and blocking threats in real time.

Yes. Our AI Monitored Hosting is ideal for AI-built websites, with high-level security, daily offsite backups and a global CDN. Hosting on its own is a fixed £20 a month.

Yes. Every website on our hosting is backed up daily, with restore points available if you ever need to roll back.

Your business-class email comes with 10GB of storage as standard, and can be upgraded to 100GB if you need more room.

Search engine optimisation

What SEO packages do you offer?

  • Local: £50 a month, 30-mile radius, up to 10 keyword searches.
  • Regional: £80 a month, 60-mile radius, up to 20 keyword searches.
  • Wide Area: £99 a month, 90-mile radius, up to 30 keyword searches.

Keyword searches are the phrases people type into Google to find a business like yours, such as “electrician in [your town]”. Your package sets how many we target for you.

SEO is a long-term investment. Rankings build over a number of months, and the benefits keep growing the longer you invest.

No, and nobody honestly can. Google decides its rankings, and if several businesses in your area all invest in SEO, only one can be first. What we can promise is the work: targeting the searches your customers use, across the area you choose, and working on your visibility every month. You don’t need to be first to win work. Showing up on the first page and in the local map results for lots of different searches is what brings in enquiries.

We recommend adding Google Analytics to your website. It’s free, and it shows you how many people visit your website, where they come from, including Google searches, and which pages they look at. The best sign of all is the one you’ll notice yourself: more calls and enquiries.

Still have questions?

Ask us anything. We speak plain English.

Call, email or WhatsApp us — or request your free mock-up and see what we can do.

Thank you for visiting our website!

Did you know?

We’ll design a mock-up of your new website completely free, so you can see it before you spend a penny. If you love it, we’ll take it from there. If not, you walk away owing nothing, no hard feelings.