General Settings
When setting up your new email address on your PC or Android device you’ll be given a few details that will be required within your settings of the email device you wish to use.

Settings Required are:

• User Name: this will be the full email address ie: “[email protected]”
• Password: This will be the password we give you upon setting up your email address.
• Incoming and Outgoing Mail Servers: Both are the same and are based on your web address: “mail.yourdomain.co.uk” or .com etc

Port Settings (Important)
IMAP: Incoming Port 143 – Outgoing Port 587

Additional Settings
Note: For the Outgoing Mail Server, make certain that you have checked that the server requires authentication. but SSL is Not Required

These instructions are based on Microsoft Outlook 2010, however the process is similar for most versions of Outlook.

• Open Control Panel
• Open Mail
• Select Email Accounts
• Click New – you will be presented with an Add New Account window
• Select Manually configure server settings or additional server types
• Select Next
• Leave the Internet Email option selected and select Next
• Enter your name in the Your Name field
• Enter the email address you wish to add to Outlook in the E-mail Address field
• In the Account Type dropdown select IMAP
• Enter mail. in the Incoming mail server field. E.G. if we were configuring [email protected] we would enter mail.yourdomain.co.uk here.
• Enter exactly the same information you entered in the Incoming mail server field in the Outgoing mail server field
• Enter the email address you wish to add to Outlook in the User Name field
• Enter the password for this account in the Password field. Your password will have been sent to you separately
• Ensure the Require logon using Secure Password Authentication
• Click the More Settings button, a Internet E-mail Settings window will open
• Select the Outgoing Server tab
• Tick the box next to My outgoing server (SMTP) requires authentication
• Ensure the Use same settings as my incoming mail server option is selected
• Click OK
• On the Add New Account window click Next

Outlook will perform a test confirming messages can be both received and sent, once complete hit Close and then Finish

Outlook is now configured to access your new email address.
This video from Heart Internet (our partners for providing hosting, domain and email services) shows the above process in action:

Incoming Server Settings

Incoming IMAP Server: imap.extendcp.co.uk
Incoming IMAP Server Port: 993
Incoming IMAP SSL: SSL/TLS
Incoming IMAP Authentication Type: Password

Outgoing Server Settings

Outgoing Mail Server: mta.extendcp.co.uk
Outgoing Mail Server Port: 587
Outgoing Mail Server SSL: STARTTLS
Outgoing Authentication Type: Password

Incoming Server Settings

Incoming IMAP Server: imap.stackmail.com
Incoming IMAP Server Port: 993
Incoming IMAP encryption type: SSL or SSL/TLS
Incoming IMAP Authentication Type: Password or Normal Password

Outgoing Server Settings

Outgoing Mail Server: smtp.stackmail.com
Outgoing Mail Server Port: 465 or 587
Outgoing Mail Server encryption: SSL/TLS
Outgoing Authentication Type: Password or Normal Password