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Tutorials

Things to help you get started..!

We will soon be offering a wide range of tutorials covering everything you'll need to know about your website.

We'll show you how to Set up Emails and provide video instructions on how to use some of the website add-on's such as:

  • Using your eCommerce software
  • Using the Membership software
  • Adding and Editing articles
  • Adding images to your gallery
  • And much more..!

Setting up your emails

Standard Emails | How to set up standard emails ?

General Settings

When setting up your new email address on your PC or Android device you'll be given a few details that will be required within your settings of the email device you wish to use.

Settings Required are:

User Name

this will be the full email address ie: "This email address is being protected from spambots. You need JavaScript enabled to view it."

Password

This will be the password we give you upon setting up your email address.

Incoming and Outgoing Mail Servers

Both are the same and are based on your web address: "mail.yourdomain.co.uk" or .com etc

Additional Settings

Note: For the Outgoing Mail Server, make certain that you have checked that the server requires authentication. but SSL is Not Required

Outlook

These instructions are based on Microsoft Outlook 2010, however the process is similar for most versions of Outlook.

  1. Open Control Panel
  2. Open Mail
  3. Select Email Accounts
  4. Click New – you will be presented with an Add New Account window
  5. Select Manually configure server settings or additional server types
  6. Select Next
  7. Leave the Internet Email option selected and select Next
  8. Enter your name in the Your Name field
  9. Enter the email address you wish to add to Outlook in the E-mail Address field
  10. In the Account Type dropdown select IMAP
  11. Enter mail.<yourdomain> in the Incoming mail server field. E.G. if we were configuring This email address is being protected from spambots. You need JavaScript enabled to view it. we would enter mail.yourdomain.co.uk here.
  12. Enter exactly the same information you entered in the Incoming mail server field in the Outgoing mail server field
  13. Enter the email address you wish to add to Outlook in the User Name field
  14. Enter the password for this account in the Password field. Your password will have been sent to you separately
  15. Ensure the Require logon using Secure Password Authentication
  16. Click the More Settings button, a Internet E-mail Settings window will open
  17. Select the Outgoing Server tab
  18. Tick the box next to My outgoing server (SMTP) requires authentication
  19. Ensure the Use same settings as my incoming mail server option is selected
  20. Click OK
  21. On the Add New Account window click Next
  22. Outlook will perform a test confirming messages can be both received and sent, once complete hit Close and then Finish
  23. Outlook is now configured to access your new email address.

This video from Heart Internet (our partners for providing hosting, domain and email services) shows the above process in action:


Thunderbird

These instructions are based on Mozilla Thunderbird 17, however the process is similar for most versions of Thunderbird.

  1. Open Thunderbird
  2. Click Tools then Account Settings
  3. Click the Account Actions button and select Add Mail Account
  4. Enter your name in the Your Name field
  5. Enter the email address you wish to add to Thunderbird in the E-mail Address field
  6. Enter the password for this account in the Password field. Your password will have been sent to you separately
  7. Thunderbird will try and identify parameters to use automatically – these are usually wrong. Let Thunderbird complete it’s attempt, then click the Manual config button
  8. Configure Incoming as follows:
  9. IMAP
  10. Server hostname: mail.<your domain>
  11. E.G. if we were configuring This email address is being protected from spambots. You need JavaScript enabled to view it. we would enter mail.yourdomain.co.uk here.
  12. Port: 143
  13. SSL: STARTTLS
  14. Authentication: Encrypted password
  15. Configure Outgoing as follows:
  16. SMTP
  17. Server hostname: mail.<your domain>
  18. E.G. if we were configuring This email address is being protected from spambots. You need JavaScript enabled to view it. we would enter mail.yourdomain.co.uk here.
  19. Port: 25
  20. SSL: STARTTLS
  21. Authentication: Encrypted password
  22. Enter the email address you wish to add to Thunderbird in the User Name field
  23. Click the Re-Test button – Thunderbird will test the settings, once complete, click Done
  24. A window will appear titled Add Security Exception – this is not cause for concern. Make sure the Permanently store this exception checkbox is ticked, and click the Confirm Security Exception button
  25. You will now be back at the Account Settings window. Repeat the above process for any other email accounts, then click OK
  26. The new email account will now appear in the list of account in Thunderbird. We strongly recommend testing both receiving and sending of messages!

Apple Mac & iPhone Emails | How to set up Mac emails ?

To setup a mailbox using IMAP within Mac Mail on OS X please follow the instructions below.

Note that this applies to standard and premium mailboxes only.

Mac and iPhone Set up

  1. Open Apple Mail and select Mail then Preferences from the menu bar.
  2. A new window will open on the General Tab.
  3. Select the Accounts tab and then click the '+' button on the bottom left of the window.

You'll then be prompted to select 'a mail account to add'. Select 'Add Other Mail Account... This will load the 'Add Account' Screen. Enter the following details:

  1. Full Name: "Your Name"
  2. Email Address: "Your Email Address/Mail Box Name"
  3. Password: "Your Mail Box Password"

Then click 'Create' Apple Mail will then try to automatically configure the mailbox before displaying: 'Account must be manually configured'.

  1. Click the 'Next' button to continue.
  2. You will then be on the 'Incoming Mail Server Info' screen.
  3. The first option here is to choose between IMAP and POP.

IMAP and POP are two different protocols to retrieve your mail with. If you select IMAP, Apple Mail will act like a remote terminal to manage your mail on the server,synchronising any changes you make with the server. If you select POP, Apple Mail will instead download all mail from the server locally, allowing you to manage it completely offline.

  1. You can pick either of these settings depending on your preference.
  2. Next, you need to enter the following in each field:
  3. Mail Server: "mail.yourdomain.com"
  4. User Name: "Your full e-mail address"
  5. Password: "Your mailbox password"

Click 'Next'.

Apple Mail will then try to connect to the incoming mail server using SSL. Our mail servers aren't configured to accept SSL connections from any name except the primary server name, so at this point, you're likely to encounter a warning that the certificate cannot be verified.

Just click 'Connect' past this warning to continue.

You will then be prompted to enter the outgoing server information.

This is as follows:

  1. SMTP Server: "mail.yourdomain.com"
  2. User Name: "Your full e-mail address"
  3. Password: "Your mailbox password"
  4. Once you've entered this information, click 'Create'.

You should then be returned to the accounts screen containing your newly made account in the left hand bar.

Select the account, click the 'Advanced' tab, then untick the 'Use SSL' box. Return to the 'Account Information' tab and click the 'Outgoing Mail Server' drop-down menu, then click 'Edit SMTP Server List.

Click the 'Advanced' tab on the window that appears, click 'Use custom port:', setting the port number as 587, then un-tick the 'Use SSL' box here too and click 'OK'.

Close the Mail preferences window. You should at this point be prompted to save the changes you've made to the account.

Just click 'Save', and you're all set!

Video Tutorials

Please Note: this area is currently being updated

eShop Online Store Tutorials


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